Purpose
To keep workers and passengers safe by ensuring hazards, incidents, injuries, and near misses are reported, addressed, and prevented from happening again.

Scope
All Byron Rides workers, including casual drivers, and any work activity involving vehicles, passengers, loading/unloading, cleaning, refuelling, and vehicle movement.

Induction (before first shift)
All workers must complete WHS induction covering:

• incident and near miss reporting
• fatigue, fitness for duty, drugs and alcohol
• safe driving expectations and customer safety
• emergency response and escalation contacts
• vehicle checks and defect reporting

What must be reported
Report as soon as possible (immediately for serious matters):

• injuries and illnesses (worker or passenger)
• vehicle collisions and property damage
• near misses (something nearly went wrong)
• hazards (unsafe pickup area, defective equipment, aggressive behaviour risk)
• threats, abuse, theft, security concerns
• safety-related complaints

How to report

1. Make the situation safe, call 000 if required.
2. Notify the manager on duty immediately for high-risk events.
3. Complete the Byron Rides Incident Reporting Form with facts, photos (if safe), and witness details.

Notifiable incidents (management)
If a death, serious injury/illness, or dangerous incident occurs in connection with work, Byron Rides will notify SafeWork NSW immediately on 13 10 50 and preserve the scene unless helping an injured person or making the site safe. SafeWork NSW

Workers compensation (management)
If a work-related injury or illness occurs, Byron Rides will notify the insurer/claims service provider within 48 hours of becoming aware. iCare+1

Records
Incidents are recorded and investigated, and kept confidential. A Register of Injuries is maintained as required. SafeWork NSW+1