Byron Rides, Casual Chauffeur (Limousine) Driver Onboarding Pack

1) Welcome and what success looks like

At Byron Rides, we deliver safe, calm, premium transport. Success in this role means:

  • Safety first, smooth driving, and excellent situational awareness
  • Professional presentation, punctuality, and respectful communication
  • Great customer care, including luggage help and discreet, friendly service
  • Clean vehicle standards, inside and out, at all times

Byron Rides is listed in the Shuffles ecosystem, which means you may see bookings, profiles, or related community info referenced there. shuffles.com.au

2) Role summary (Casual Chauffeur Driver, Grade 2)

You’ll be engaged as a Grade 2 employee under the Passenger Vehicle Transportation Award 2020 [MA000063]. Grade 2 includes “a driver of a motor vehicle, limousine or hire car capable of carrying less than 8 persons and used for hire or reward”. Fair Work Awards

Typical duties:

  • Collect and drop off passengers (airport runs, events, weddings, corporate, private transfers)
  • Assist with luggage and passenger comfort
  • Keep vehicle presentation to luxury standard
  • Follow booking instructions, routes, and customer notes
  • Report incidents, defects, and customer complaints promptly

3) Pre-start checklist (what we need from you)

Before your first shift, provide:

  • Photo ID (licence) and your unrestricted driver licence
  • Evidence you meet NSW Point to Point driver requirements (Driver Authority equivalent), including medical and criminal background check requirements for taxi or hire vehicle drivers pointtopoint.nsw.gov.au+2pointtopoint.nsw.gov.au+2
  • Your bank details
  • Your super fund details (or we can arrange a default fund)
  • Your Tax File Number declaration (TFN Declaration) so we can apply correct withholding
  • Emergency contact details

Operational onboarding:

  • Read and sign: Driver Agreement, Code of Conduct, Privacy and Confidentiality, Vehicle Use rules
  • Vehicle induction: mirrors, seat controls, child restraint anchor points if relevant, cleaning kit, charging cables, first aid, safety triangle (if carried), and the defect reporting process

4) Uniform and presentation standards

Minimum standard for every shift:

  • Clean, pressed attire (black or neutral), closed shoes
  • Good hygiene, discreet fragrance only
  • Phone on silent during passenger time (unless navigation or booking comms)
  • No smoking or vaping in or near the vehicle

5) Safety, compliance, and “how we drive”

Non-negotiables:

  • Always drive legally, safely, and conservatively
  • Zero alcohol or drugs, no exceptions
  • No mobile phone use while driving except legal hands-free
  • Fatigue management, if you feel unfit to drive, notify dispatch immediately
  • Never accept rank and hail work unless legally permitted for that vehicle category, Byron Rides work is pre-booked

NSW point-to-point regulators require safe, suitable drivers and screening, and you must continue meeting suitability standards while driving passengers. pointtopoint.nsw.gov.au+1

6) Rosters, timesheets, and minimum shift length

  • You’ll be rostered based on booking demand, availability, and performance.
  • Minimum engagement (casual): a casual employee must receive a minimum payment of 3 hours for each shift (special school transport exceptions exist, usually not relevant to Byron Rides). Fair Work Awards
  • Record start and finish times accurately, including any approved waiting time, cleaning time, and handover time as directed by management.

7) Pay, Award, and Entitlements (this answers your “payslip, tax, super, entitlements” questions)

Award and grade

  • Correct award: Passenger Vehicle Transportation Award 2020 [MA000063] (your provided link). Fair Work Awards+1
  • Drivers are Grade 2. Fair Work Awards
  • The Award shows the Grade 2 minimum hourly rate (adult) as $26.70 (from 1 July 2025 in the award text). Fair Work Awards

Casual loading (instead of paid leave)

  • Casuals get a 25% loading on the minimum hourly rate for each ordinary hour worked. Fair Work Awards
  • Fair Work’s pay guide summary indicates Grade 2 casual is $33.38 per hour (includes the 25% casual loading). Fair Work Ombudsman
    (Overtime, penalties, and allowances can apply depending on the shift, use the Fair Work Pay Calculator for the exact breakdown.)

Do we need to give payslips?

Yes. Payslips are legally required:

  • Must be provided within 1 working day of pay day, even if the employee is on leave. Fair Work Ombudsman+1

Do we pay tax “on their behalf”?

In practice, you withhold tax from their wages and pay it to the ATO:

  • If your worker is an employee, you must withhold tax from salary and wages, and pay those withheld amounts to the ATO. Australian Taxation Office+1

Do we pay super?

Yes, if eligible:

  • Under the super guarantee, employers generally pay 12% of ordinary time earnings for eligible employees (this applies to casuals too). Fair Work Ombudsman+1

What leave and entitlements casuals do, and don’t, get (NES)

Casual employees generally:

8) Customer experience standards (premium service basics)

Before pickup:

  • Confirm booking details, address, passenger name, luggage notes
  • Arrive early, park safely and legally

At pickup:

  • Greet, confirm name, offer luggage assistance
  • Ask preferred temperature and music volume
  • Discreet conversation, match the customer’s tone

At drop-off:

  • Confirm destination, help with luggage, quick courtesy check that nothing is left behind
  • Report any found property immediately

9) Incidents, defects, and complaints

Report immediately (same shift) for:

  • Any crash, near miss, injury, aggressive passenger, intoxication concerns
  • Mechanical or safety defect, warning lights, tyre damage
  • Lost property, or allegations/complaints

If urgent or safety-related, stop driving and call the on-duty manager.

10) Privacy and professionalism

  • Customer details, trip details, photos, and conversations are confidential
  • Do not post customers or trips on social media without written permission
  • No discrimination, harassment, or inappropriate commentary

11) Quick reference: NDIS news (for context in your wider community work)

If Byron Rides ever supports bookings connected to NDIS participants (directly or indirectly), it’s useful to know the NDIA’s pricing information is actively changing. The NDIA states Pricing Arrangements effective from 24 November 2025, and issued updates in October 2025 that are now in effect. NDIS+1

Rates

See Award Rates

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